Tag Archive for ‘client complaints’
Are You about to Lose a Client?
You need to SPRING INTO ACTION if you sense a defection on the horizon. Harry Mills, author of The Rainmaker’s Toolkit, recommends the following three-step formula, also known as the EAR recovery formula.
Common Legal Marketing Mistakes that Could Cost You a Client
How can lawyers strike the right balance with their clients?
Here are some common MISTAKES to AVOID in an effort to strengthen client connections.
Stay Positive with Negative CLIENT FEEDBACK
By and large, complaints and criticisms are generally a good thing. They key, though, is to know how to deal with them.
Client Complaints about YOU
The relationship between a client and an attorney is a delicate one. An attorney must live up to certain responsibilities and courtesies – at all times! Drop the ball and the relationship could be ruined forever.
Entries(RSS)