Did you know people tend to lose 30% of the energy in their voices on the phone? Your body language and facial expressions comprise more than half of your personality. Yet, the minute you get on the phone, those key parts of who you are become invisible. You rely on only your voice to make […]Full Story»
All of us make mistakes, despite rigorous planning. But when mistakes happen, rather than wringing our hands and piling blame upon ourselves, the best thing to do is to leverage the mistake in these ways: 1. Figure out what you did right and what you did wrong. Determine what happened. What didn’t work – and […]
Never let a thank you stand alone. Dress it up and make it count!
As tough as the feedback process is, there is a right and wrong way to do it. Reviewers need to aim at giving positive input, or opportunities to correct behaviors. General comments about “good” or “bad” behavior, or about our character, are never useful for genuine feedback – ever.