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Communication Skills rss

Words to Use to Break the Ice(0)

September 24, 2013

One of the most common questions I get from clients is how to break the ice. While small talk and ice breakers aren’t easy, they can be made less painful…

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Control Other’s Angry Outbursts. Make Their Anger Melt Away!

DO learn how to diffuse the angry situation. LISTEN to the angry person. ASK QUESTIONS to focus them and get more information for yourself. STAND UP TO THEM and try to FIND A SOLUTION.

Call Someone by the Wrong Name? Here’s How to Save Face!

In my attorney coaching sessions, I offer clients these perfect words to use to help them recover from this embarrassing situation gracefully.

How to Say NO (and Not Tick People Off)

What if you could turn wasted non-billable time into a strategic way to build your business?
All you need is the word “no.”

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