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Your Phone Voice — 3 Ways to Bring It Alive(0)

September 20, 2014

Did you know people tend to lose 30% of the energy in their voices on the phone? Your body language and facial expressions comprise more than half of your personality. Yet, the minute you get on the phone, those key parts of who you are become invisible. You rely on only your voice to make […]

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How to Own Up to Mistakes & Use Them to Your Advantage

All of us make mistakes, despite rigorous planning. But when mistakes happen, rather than wringing our hands and piling blame upon ourselves, the best thing to do is to leverage the mistake in these ways: 1. Figure out what you did right and what you did wrong. Determine what happened. What didn’t work – and […]

Eliminate an Empty Thank You From Your Vocabulary

Never let a thank you stand alone. Dress it up and make it count!

Do You Dread Delivering Feedback? Here’s How to Do It!

As tough as the feedback process is, there is a right and wrong way to do it. Reviewers need to aim at giving positive input, or opportunities to correct behaviors. General comments about “good” or “bad” behavior, or about our character, are never useful for genuine feedback – ever.

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