Client Relations 
Best Ways to RECONNECT with Long Lost Clients(0)
April 25, 2013
Making that first call after a long hiatus isn’t easy. The key is to really think about how to start the conversation.
Here are some TIME-TESTED and EFFECTIVE ways to make reaching out a lot more comfortable.
Year-End Tips to Boost Client Loyalty
You need to SPRING INTO ACTION if you sense a defection on the horizon. Harry Mills, author of The Rainmaker’s Toolkit, recommends the following three-step formula, also known as the EAR recovery formula.
Realize the Importance of Keeping Your Word
Are you a man or woman of your word? You may think so, but think for a moment about all of the commitments and agreements you have made in recent years – how many of them did you actually keep?
Master Negotiation Tactics of a Trial Attorney
Push, pull. Give, take. Those are the components of nearly every conversation we have with clients, co-workers, our spouses, and our children.