You need to SPRING INTO ACTION if you sense a defection on the horizon. Harry Mills, author of The Rainmaker’s Toolkit, recommends the following three-step formula, also known as the EAR recovery formula.
Are you a man or woman of your word? You may think so, but think for a moment about all of the commitments and agreements you have made in recent years – how many of them did you actually keep?
Push, pull. Give, take. Those are the components of nearly every conversation we have with clients, co-workers, our spouses, and our children.