E-mailing: Strike the Right Tone Every Time
A New E-Mail Tool Can Check the Tone of Your Outgoing Messages!
It's happened to the best of us.
You fire off an email to a potential client or partner, only to have a snide reply sent back. Your email was misconstrued and now your chances for new business or even perhaps a long awaited promotion have fallen by the wayside.
You ask yourself, "What just happened?"
It was the tone of your e-mail. You inadvertently sent the wrong message!
One wrong salutation, phrase or punctuation can - believe it or not - spark World War III via e-mail. BUT, it can be avoided with a handy new tool called ToneCheck by Lymbix.
With ToneCheck, a simple thought will no longer be interpreted as hostile, threatening or something far different than you intended. ToneCheck actually checks your outgoing email for any false "tones."
Simply specify your "tone tolerance" and the program will flag any phrases or sentences that look angry - then, offers a substitute. And, ToneCheck also flags lines that appear too "contented" or overly cheerful when you are actually trying to strike a tougher tone.
The program’s sensitivity can also be adjusted and it offers eight different ‘emotional ratings’ - like affection and amusement- to help you get the tone of your email just right. Anger, fear, and humiliation are generally the emotions users will try and avoid.
Lymbix has also developed a program which monitors your updates on Twitter for any unintentional deviation in tone.
You can download ToneCheck and use the service free for 30 days.
As the saying goes, impressions count - even when you're trying to make one by email.
So, don't send the wrong message. Check your tone before you hit send!
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Martha -
Just a quick note of thanks for this article - glad you're intrigued by ToneCheck. The legal community has been very supportive of our company so far and this article is just another example of that support.
Would like to invite any of your readers to give it a try, and reach out to our support team with any questions, comments, or feedback they may have. You can reach us at support@tonecheck.com.
On a side note - you referenced the program that monitors the tone of your messages on Twitter. That solution is TweetTone, and you can learn more and track topics at http://www.tweettone.com.
All our best,
Heather
(Communications Manager @ Lymbix)